Salesforce announced Monday that it has agreed to acquire AI customer service company Fin for approximately $3.6 billion.

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations ...

Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. Combining AI-powered automation, human expertise, and a connected CRM, ...

Salesforce entered a definitive agreement to purchase Fin, an advanced AI-powered customer support platform formerly known as ...

Built on cutting-edge AI in customer service, the platform empowers teams to reduce ticket volume, uncover insights, and elevate every interaction. Whether you aim to reduce ticket volume, empower ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of ...

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Residential, commercial and industrial energy customers across Massachusetts and New York are set to benefit from Kraken’s revolutionary customer engagement and billing platform Kraken’s ...

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

A customer data platform (CDP) collects data from online and off-line sources and standardizes it to create comprehensive customer profiles. Then, these profiles are used to build campaigns and ...